Frequently Asked Questions
Find answers to common questions about our collections and services
How do I know which size to order?
We provide a detailed size guide on every product page. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
When will my order ship?
Orders are typically processed within 1-2 business days. You will receive a confirmation email with tracking information once your package is on its way.
Can I modify or cancel my order?
To ensure fast delivery, we begin processing orders immediately. Please contact our support team within 1 hour of placement for any requested changes.
Do you restock sold-out items?
Many of our pieces are limited edition. However, you can sign up for 'Back in Stock' notifications on the product page to be alerted if an item returns.
What materials do you use?
SERENEDE is committed to quality. We use premium denim, organic cottons, and high-grade blends sourced from sustainable suppliers.
Do you ship internationally?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times vary by location and are calculated at checkout.